Generative AI and the C-Suite Part 2: Reshaping Your Organization With AI

Chad C. Harvey
3 min readAug 16, 2023

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If AI were a 1990s pop culture icon, it’d undoubtedly be the magical morphing Morpher from the “Mighty Morphin Power Rangers.”

Just as those everyday teens would transform into superheroes to battle the forces of evil, businesses today are using the powers of AI to morph their strategies and operations, experiencing unprecedented enhancements in productivity, customer engagement, and overall value. Like slipping into a shiny Power Ranger suit, Part 1 of this blog series equipped you with a basic understanding of generative AI. Now, in Part 2, we’re going to morph your understanding from novice ranger to Megazord mastery, diving into how AI can revolutionize the very essence of your organization. Let’s explore this topic and examine some real world case studies. It’s morphin’ time!

Driving Digital Transformation

AI isn’t merely a tool; it’s a catalyst for a broader digital transformation. As organizations pursue the path to becoming truly digital entities, AI serves as an accelerator, bridging gaps and unveiling potential. It empowers companies with:

  • Process Optimization — Tasks (such as data entry and analysis) that once required extensive human hours can be streamlined with AI, leading to higher efficiency and precision.
  • Customized Client Interactions — AI can decode patterns within vast amounts of customer data, allowing businesses to offer hyper-personalized solutions. That, in turn, drives value and loyalty.

Case Studies: AI in Action

To comprehend the power of AI in organizational transformation, let’s consider some real-world scenarios:

  • Elevated Customer Service — An found that chatbots reduce customer service costs from $5-$12 per query with human agents to just $1 per query with virtual agents. At the same time, they improve Net Promoter Scores (NPS) 2.9x.
  • Supply Chain Mastery — Multiple use cases for generative AI exist within the world of supply chain. Automatic generation of customs and logistics documents, data analysis, and the automatic creation of standards to facilitate speedy movement are just three possibilities. Dig deeper by reading Generative AI’s Impact On The Supply Chain (3 Use Cases).

Innovating With AI

The beauty of AI is that it doesn’t just optimize; it innovates. For example:

  • Product Enhancement and Personalization — Endel, an audio tech firm, has used AI to create personalized soundscapes to help people focus, relax, and sleep. The company has partnered with Sony to provide its generative soundscapes in Sony’s new headphones, which use adaptive sound control to adjust the ambient sound settings based on the user’s location and activity.
  • New Revenue Streams — Businesses are leveraging AI tools to create subscription-based platforms and on-demand services, unlocking previously unseen revenue pathways.

Building an AI-Driven Culture

Cultural adoption is as crucial as technological adoption. It requires:

  • Continuous Training — Ensure your team is constantly informed of the latest AI trends, be it through workshops, online courses, or tech conventions.
  • Adaptability — In the fast-paced AI landscape, flexibility isn’t just an asset; it’s a necessity. Encourage a company culture where adaptability is valued and rewarded.

Key Takeaways from Part 2

Here’s a quick summary of the key points to ponder from this article.

  1. AI as the Accelerator — AI’s potential stretches beyond optimization; it’s a catalyst for transformation and innovation.
  2. Cultural Embrace — Tech adoption will falter without cultural adoption. Invest in people as much as you do in technology.
  3. Case Studies as Compasses — Always be on the lookout for how peers and competitors leverage AI. Their lessons can be your shortcuts.

A Glimpse Into Part 3

As we’ve unraveled the transformative capabilities of AI in reshaping your organization, the next article in this series will address the hurdles and challenges of AI integration, emphasizing a balanced, human-centric approach. The future is a blend of human and machine, and as leaders, it’s imperative to pave a harmonious path for both. Until then, keep innovating, keep adapting, and keep leading.

Stay with us on this enlightening journey! Your AI-enhanced future awaits.

Originally published at https://chadharvey.com on August 16, 2023.

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Chad C. Harvey

Strategist, Executive Coach, Vistage Chair, servant leader, domiciled itinerant, dispassionately passionate, occasional gourmand. #ChadHarvey